SHIPPING POLICY 

SGMH SHIPS WITHIN EUROPE WITH UPS & DHL AND WORLD WIDE WITH FEDEX.  EXPRESS DELIVERY IS NOT POSSIBLE. GLOBAL FREE SHIPPING ON ALL ORDERS OVER 150EUR / 150USD. DELIVERIES TO PO BOXES CAN NOT BE PROCESSED. ADDITIONAL IMPORT DUTIES ARE COVERED BY THE CUSTOMER. 

PAYMENT

PAYPAL

KLARNA

CREDIT CARD YOU CAN PAY BY MASTERCARD, VISA AND AMERICAN EXPRESS

PAYING WITH CREDIT CARD REQUIRES THE USE OF YOUR CVC CODE. YOU CAN FIND THIS CODE PRINTED ON YOUR CARD.

PLEASE NOTE THAT YOUR CREDIT CARD MAY BE REFUSED FOR ANY OF THE FOLLOWING REASONS:

+ YOU MAY HAVE ENTERED SOME INFORMATION INCORRECT. PLEASE CHECK.

+ YOU MAY HAVE REACHED YOUR LIMIT. PLEASE CONTACT YOUR BANK.

+ YOUR CARD MAY HAVE EXPIRED. PLEASE CONTACT YOUR BANK.

 RETURN & EXCHANGE POLICY

ALL GARMENTS CAN BE RETURNED WITHIN 14 DAYS, EXCEPT COSTUMIZED PRODUCTS! IF A PRODUCT SHOULD BREAK WITHIN 14 DAYS WITHOUT A GOOD REASON, IT CAN OF COURSE BE SHIPPED BACK & WILL BE EXCHANGED IMMEDIATLY. HOWEVER, IF IT HAS NOT BEEN HANDLED PROPERLY AND CARE INSTRUCTIONS HAVE BEEN IGNORED, WE WIL NOT TAKE BACK THE DAMAGED PRODUCT.

THE PRODUCT CAN BE RETUREND ONLY IF:

+THE ITEMS MUST BE UNWORN AND HAVE ALL LABELS ATTACHED.

+DOWNLOAD THE RETURN FORM AND FILL IT OUT. PUT THE FORM TOGETHER WITH THE RETURNED ITEM IN THE PACKAGE.

+YOU CAN USE ANY POSTAL SERVICE OF YOUR CHOICE. PLEASE REMEMBER TO SEND US THE TRACKING NUMBER. WE ARE UNABLE TO TAKE RESPONSIBILITY FOR YOUR RETURN WITHOUT A TRACKING NUMBER.

RETURNING FROM A NON EU COUNTY? 

REMEMBER TO STATE ON THE COMMERCIAL INVOICE THAT THIS IS A RETURNED ITEM. NON LABELED RETURNS CAN END UP IN CUSTOMS AND DELAY YOUR REFUND. SIGN ALL THREE PAGES OF THE COMMERCIAL INVOICES, ATTACH THEM UNDERNEATH THE SHIPPING LABLE ON TOP OF THE PACKAGE.

RETURNING SHOES?

FOOTWEAR MUST BE RETURNED IN THE ORIGINAL SHOE BOX. THE SHOE BOX CAN NOT BE USED AS A SHIPPING BOX.

SEND YOUR RETURN TO:

SGMH

C/O Kimberly Kleinecke
SYBELSTRAßE 53
10629 BERLIN
GERMANY

 

THE SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER. THE RETRUN WILL BE REFUNDED WITHIN 5 DAYS AFTER RECEIVAL. THE SAME PAYMENT METHOD WILL BE USED FOR THE REFUND AS FOR THE PURCHASE. SGMH RESERVE THE RIGHT TO REJECT RETURNS WHEN SENT BEYOND THE RETRUN PERIOD LIMIT AND WHEN ITEMS ARE NOT IN ITS ORIGINAL STATE.

RETURN FORM TO DOWNLOAD: