FAQ

FREQUENTLY ASKED QUESTIONS

HOW LONG DOES THE SHIPPING & DELIVERY OF YOUR PRODUCTS NORMALLY TAKE?


ALL OUR PRODUCTS ARE HAND TATTOOED, PAINTED, DYED & BLEACHED, BECAUSE OF THAT WE MIGHT HAVE A SLIGHTLY LONGER PROCESSING TIME. HOW QUICK YOUR PIECE ARRIVES AT YOURS ALSO DEPENDS ON WHERE YOU ORDER FROM! THE SHIPPING TO NO EU COUNTRIES WILL POSSIBLE TAKE LONGER THAN TO COUNTRIES INNER EUROPE. OUR SHIPPING/ DELIVERY TAKES APPROXIMATELY 7 TO 14 WORKING DAYS.




ARE ALL YOUR PRODUCTS HANDMADE AND SUSTAINABLE?


YES, ALL OUR PRODUCTS ARE MADE IN OUR BERLIN STUDIO! THERE EVERY PIECE IS DESIGNED AND MADE WITH LOVE BY OUR LOVELY TEAM. WE USE A LOT FABRIC REMNANTS OF OUR OWN OR OF OTHER COMPANIES TO ENCOURAGE THE THINKING OF SUSTAINABILITY AND SAVING OUR PLANET. SGMH ALSO RECYCLES OLD CLOTHING AND USES THEM TO CREATE NEW ONES IN THEIR D48 CONSCIOUS COLLECTION.




HOW DO I HAVE TO TAKE CARE ABOUT THE GARMENTS, TO HAVE A LONG LASTING PRODUCT?


MOST OF THE GARMENTS CAN BE WASHED TO 30 DEGREES OR COLD WASHED IN THE WASHING MACHINE. TO BE ON THE SAFE SIDE, HOWERVER, WE WOULD ALWAYS RECOMEND HANDWASH. ALSO DO NOT IRON DIRECTLY ON THE SYNTHETIC SKIN. IRON ALWAYS WITH A COTTON CLOTH BETWEEN GARMENT AND IRON.




HOW CAN I RETURN AN ITEM?


ALL GARMENTS CAN BE RETURNED IN 14 DAYS, EXCEPT COSTUMIZED PRODUCTS! IF A PRODUCT SHOULD BREAK WITHIN 14 DAYS WITHOUT A GOOD REASON, IT CAN OF COURSE BE SHIPPED BACK & WILL BE EXCHANGED IMMEDIATLY. HOWEVER, IF IT HAS NOT BEEN HANDLED PROPERLY AND CARE INSTRUCTIONS HAVE BEEN IGNORED, WE WIL NOT TAKE BACK THE DAMAGED PRODUCT.